Please print fill out and complete the form in full.
Click here: YE_Returns_Form
Please give us as much information as possible. You will need to be able to pass on the your original order number or the invoice number, but please note that if your returns form is missing information your refund or replacement is likely to be delayed. If you are returning a faulty item, a brief description of the fault will help us process your order.
Item Not Required:
- We can only accept returns for unwanted items within 7 days of delivery date.
- The item must be unused, in perfect condition and in its original packaging.
- If you require a different item, please order on our website as normal – your new order is treated as a separate transaction and a refund will be issued for your return when we receive it.
- Please note that the refund will be less any carriage charges incurred by yourelectrics.co.uk.
- Please note that some goods are specials and will incur a handling charge, and will be stated on each item that this relates to.
If you no longer have the original packaging, please use an adequate sized box and packing material to avoid any damage whilst in transit to us. Ensuring that product is in its original packaging. Pop the completed returns form in the box near the top so we can easily find it. Please do not sellotape the form to the box
Faulty Item: If you require a replacement you may either:
1. Wait for a free of charge replacement which we will send you on receipt of the faulty item. OR
2. Order another one on our website now and receive a refund against the original purchase which we will issue upon receipt of the faulty unit.
3. Regrettably, if the item is over a year old it is outside our warranty period.
For returns address, please see the terms and conditions.