Returns Policy

Please print fill out and complete the form in full.

Click here: YE_Returns_Form

Please give us as much information as possible. You will need to be able to pass on the your original order number or the invoice number, but please note that if your returns form is missing information your refund or replacement is likely to be delayed. If you are returning a faulty item, a brief description of the fault will help us process your order.

Item Not Required:

If you no longer have the original packaging, please use an adequate sized box and packing material to avoid any damage whilst in transit to us. Ensuring that product is in its original packaging. Pop the completed returns form in the box near the top so we can easily find it. Please do not sellotape the form to the box

Faulty Item: If you require a replacement you may either:
1. Wait for a free of charge replacement which we will send you on receipt of the faulty item. OR
2. Order another one on our website now and receive a refund against the original purchase which we will issue upon receipt of the faulty unit.
3. Regrettably, if the item is over a year old it is outside our warranty period.

For returns address, please see the terms and conditions.

 

 




Our office and warehouse will be closed from the 24th December (last shipping day 23rd December) until the 4th January to give our staff a well-earned break this year. We will be monitoring any emails received during this break, but please allow 24-48 hours response time.

Thank you for your custom in 2021 and we look forward to seeing you in 2022.

Have Merry Christmas, happy holidays and a prosperous new year.